Refund policy

Refund & Return Policy

We value your satisfaction and strive to provide a smooth shopping experience. If you are not completely happy with your purchase, you may request a return in accordance with the policy below.

30-Day Return Window

You may request a return within 30 calendar days from the date your order is delivered. Requests submitted after this period may not be accepted.

Return Requirements

To qualify for a return, the item must:

Be in unused and resalable condition.
Include all original accessories, manuals, tags, and packaging where applicable.
Show no signs of misuse, damage, or excessive wear.
Be accompanied by a valid order number or proof of purchase.

We reserve the right to deny returns that do not meet these requirements.

Items That Cannot Be Returned

Returns are not accepted for the following unless required by applicable law:

Customized or personalized products.
Gift cards.
Final sale or clearance merchandise.
Digital products or downloadable files.
Items that have been used, altered, or damaged after delivery.

How to Start a Return

To request a return, please contact our customer support team at:

veronikazaman87@outlook.com

Please include:

Your order number
The item(s) you wish to return
The reason for the return
Photos, if the item is damaged or incorrect

Once approved, you will receive detailed return instructions.

Please do not return merchandise without prior authorization.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The wrong item was shipped.
The item arrived damaged.
The item was defective upon delivery.

Shipping charges paid at checkout are generally non-refundable.

Inspection and Refunds

After your returned package is received, we will inspect the item within 3–5 business days.

If your return is approved, your refund will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the funds to appear in your account.

Exchanges

We currently offer exchanges only for products that arrive damaged, defective, or incorrect.

If you need a replacement, please contact us at veronikazaman87@outlook.com.

Order Changes and Cancellations

Orders may be modified or canceled only before they enter processing.

Once an order has been processed or shipped, it can no longer be canceled. If you no longer need the item, you may request a return after delivery in accordance with this policy.